When most people look for a host, they only think about disk space, bandwidth, special features and the price. While all of these are important, there are several important questions you should ask the host before laying down a single dollar. If you don’t ask these questions, then you might be in for a world of trouble. How reliable are you? Reliability is incredibly important.
Most people assume that a high uptime guarantee symbolizes reliability, and it does to a certain extent. However, every host is going to face problems. There are earthquakes, storms, fires, floods and a ton of other problems that can destroy the host’s servers and your website. So, how reliable is the host? Ask the host about redundancy. A good host should have at least one or two layers of redundant equipment ready to keep websites active.
You should also ask how long it takes the host to restore your website with a backup file, and what additional resources or features the host can offer to improve reliability. How available is the network? This is another question that might seem vague, but it will make sense in a moment. This largely refers to how available the network is. Every host is going to experience downtime. This is why the vast majority offer 99% uptime and not 100%. The servers will go down for maintenance or there just might be a problem that momentarily stops the servers from working. Ask the host what happens if the uptime guarantee is broken, how the host tackles maintenance (do they just fix the servers without telling you, do they move your file to another server, etc) and how do they report downtime. This will show you exactly what “uptime” means to the host.
How well do your servers perform? This might be an uncomfortable question for most hosts because they prefer to stand behind their disk space and bandwidth numbers. This question directly asks how fast the server is. A slow server is going to destroy your website and make your readers very angry. Ensure that the host is offering adequate speeds so that you can best serve your visitors. You should also ask about scaling. Does the server respond well to scaling up or down? Or, does the server take several days to accommodate the new changes? Make sure that the server works with your needs.
Faster is always better, so be sure to choose a host that is above average if possible. How is your customer support team? Most hosts will directly tell you when their customer service team is available (especially if they offer 24/7/365 service), but that’s not what you’ll be asking. First of all, ask about the team’s position. Is the team based in America, or is it handled by India or another country? While an international team can be good, there will be a language barrier to work around. You should also ask about the level of service. Will you receive the same quality of service regardless of when you call? For example, does the American team handle certain hours, and then the rest is handled by an international team? Lastly, what if you need advanced support? Most customer support calls are for small problems, like how to install WordPress, what happens if the username isn’t working or why is my site slow? What if you experience an advanced hacker problem that you can’t possibly fix on your own? How is your company? This might be the most uncomfortable question, and you might have to fight a little to get the answer. The problem is that the hosting world is full of many fly-by-night companies.
One day your website is being hosted without any problems, the next day the host is gone and you can’t recover your website. Ask the host about how long they’ve been in business and what their growth has been since starting. This might seem superfluous, but it’s the best way to ensure that the host isn’t going to just dissolve and leave in a few months. Conclusion If you really want the best hosting, then you need to call or contact the host and ask some difficult questions. While some should be fairly easy to answer, others might leave the host grasping at straws. You should only use a company that correctly answers all of these questions without hiding anything. For more hosting reviews, check out ordinary moves and see their trusted reviews that will help you select the right hosting for you.